Shades Of Light Reviews

"Shadesoflight.com" is a popular electrical & lighting store. It competes against other lighting fixture stores like Lamps Plus, Lumens, Litfad, Gexa Energy, and Shell Energy. The store carries quality and unique lighting. Customers appreciate that they can always find what they're looking for. The website is easy to navigate, and fixtures arrive well packaged and quickly.

The store offers a blend of variety and quality of items. Customers have purchased several light fixtures here, which are described as beautiful, well made, and fairly priced. The store also offers a range of designer collections, including the Chris Loves Julia Collection, Magnolia Home Collection, Young House Love Collection, Drew & Jonathan Collection, ED Ellen DeGeneres Collection, Umanoff Collection, Justina Blakeney Collection, Shades Of Light Exclusives, and Colonial Metalcrafts. These collections feature a variety of lighting, rug, and home decor designs.

The customer service at "Shadesoflight.com" is also highly praised. Customers have shared positive experiences about the responsiveness and helpfulness of the customer service team. However, some customers have expressed concerns about the shipping process, particularly for expensive items. Despite these concerns, the overall customer reviews for "Shadesoflight.com" are excellent.

Shadesoflight.com is an online store that offers a variety of home and garden decoration items. The cost of items varies depending on the product. For example, light fixtures can range from affordable to high-end prices. Customers have mentioned that the products are fairly priced. However, some customers have expressed dissatisfaction with the shipping costs, which they found to be high. For instance, one customer was charged $52.44 to return an unused light fixture that cost $270.00. Another customer mentioned paying $39 for shipping a smallish lantern type light fixture. It's important to note that these costs can vary depending on the item and location. Overall, the reviews for Shades of Light are generally positive, with customers praising the quality and variety of items available. However, some customers have had issues with shipping costs and the quality of certain items. Please note that this information is based on customer reviews and may not reflect the current prices and costs on Shadesoflight.com. It's recommended to check the website for the most accurate and up-to-date information.

Shadesoflight.com has a detailed return and shipping policy. If a customer is not satisfied with a purchase, they can return the item. However, the item must meet certain criteria to be eligible for a full refund of the merchandise cost. The original shipping charges cannot be refunded. The item must be returned within 60 days of receipt, and sale items must be returned within 30 days of receipt. The item must be packed in its original packaging with all parts and components, and it must be in new condition with no damage or cut wires. Lamp shades must be wrapped in their original wrapping. A return form, which is on the back of the invoice, must be included with the returned items. Any items that do not meet these criteria will be subject to a restocking fee. Credits will be issued using the original payment method, and it may take up to 30 days for the return and refund to be processed.

For return shipping, customers can contact the Customer Care team to purchase a FedEx return label. This service is only available for Continental U.S. shipments and does not include items shipped via Freight Carrier. If a customer would like FedEx to pick up at their front door, there is an additional fee of $6 per box. The return shipping costs vary depending on the size of the box and the type of item. Customers can also choose to return their item via the shipper of their choice, pre-paid and insured for their protection. However, Shadesoflight.com is not responsible for any loss or damage when this option is selected.

For items that originally shipped via Freight Carrier, customers should contact Customer Care to assist in arranging a pickup. If a customer receives an item that is damaged or defective, they should contact Customer Care within 48 hours so that a pickup and replacement of the item can be arranged.

As for the shipping policy, it appears to be pretty standard, with no specific issues reported. There are also occasional free shipping codes available. However, the exact details of the shipping policy were not found in the search results. For more detailed information, it would be best to contact Shadesoflight.com directly or visit their website. If this response is not sufficient, please let me know.

Shadesoflight.com can be reached through various means. For general inquiries, the Customer Care team can be contacted at (800) 262-6612 or via email at CustomerCare@ShadesofLight.com. They are available to assist with product questions, order placement, and customer service issues. For PR Inquiries and Media relations, emails can be sent to Media-Relations@ShadesofLight.com. The Hospitality Division can be reached directly at Hospitality@ShadesofLight.com for decorative lighting specifications for hospitality or commercial projects. The Corporate Office is located at 14001 Justice Road, Midlothian, VA 23113 with the phone number (804) 288-3235. For details on retail locations, the Richmond Showroom can be reached at (804) 288-6515 and the Decorating Outlet at (804) 320-3695.

Shadesoflight.com offers a wide range of products. Some of the popular categories include Bath & Vanity Lighting, Chandeliers, Ceiling Lights, Lanterns, Pendants, Drum Chandeliers, Rugs, Outdoor Furniture, and Sconces. They also have a section for Fans that combines function and fashion. The website features over 700 new arrivals in Lighting, Rugs, and Home Decor. They also have designer collections like Young House Love. The latest catalog collection includes high-style light fixture designs and home decor products. Some of the featured collections are Seaside Serenity 2024, Blossoming Elegance 2024, Yellowstone Retreat 2024, Modern Mediterranean 2023, and Modern Casadia 2023. They also offer a range of Accent Furniture, Mirrors, and Decorative Accessories.

Shadesoflight.com has received a mix of positive and negative reviews. Some customers have expressed dissatisfaction with their purchases. One customer was disappointed with a round mirror purchase, stating that the mirror reflection was distorted, making objects appear shorter and wider than in real life. Another customer had issues with the quality of the light fixtures, stating that the roping didn't cover the wires and plastic, making it look cheaply made. There was also a complaint about shipping, where a very expensive light was not handled carefully and went missing for several days. However, it's important to note that these are individual experiences and may not reflect the overall quality of products or services provided by Shadesoflight.com. Overall, the company has a rating of 4.3 out of 5, with 72% of the reviews being 5-star.